FAQ

1. GENERAL

• All Purpose

  What are the requirements for a car rental?

  Age: Renters must be 21 years old for the rental of cars falling under group A to group E. And from car group F to Car group LC, renter must have completed at least 25 years of age.

   

  Passport copy with visa page or Emirates ID

  Valid credit card in his/her own name

   

  Valid Driving license requirement: International renters or authorized drivers must present a valid drivers' license from their country of origin. If the drivers' license is in a language other than English, a valid International Drivers Permit must also be presented.
  
  For UAE residents: Only UAE license are allowed for UAE residents which has completed at least 1 year from the date of issue. If not then residents can provide their home country license as a supporting document to rent a car.
  
  For Visitors:  Visitors are encouraged to have an international driving license prior from arrival to the UAE. Citizens of 26 nationalities who are allowed to drive with licenses issued from their home countries during their visit to the UAE are: Germany, Italy, Switzerland, Poland, Finland, Spain, Holland, Greece, Sweden, Romania, Belgium, Ireland, Turkey, Denmark, Austria, France, UK, Norway, US, Canada, Australia, Singapore, South Korea, New Zealand, Hong Kong and South Africa.

  Nationals from Greece, Turkey, Canada, Japan and South Korea need to obtain the legal translation of driving licenses from their home countries attested from their embassies or consulates in order to be able to drive in the UAE with such permits after their arrival in the country on a visit visa.

   

  What is the minimum rental period?

  The minimum rental period is 24 hours.

   

  Will I get a car with full tank of fuel?

  The vehicle is rented with a full tank.  The vehicle should be returned with full tank as well.
  The hirer should return the vehicle with the same fuel level as given, if not, the hirer will be charged with the cost of fuel plus 20% service charge.

   

  What should I do during an accident?

  In the unforeseen circumstances of your vehicle being involved in an accident please note that the vehicle should not be moved from the point of the accident or damage, You have to notify the police (Call 999) and remain with the vehicle in order to obtain a police report, otherwise the hirer will be held responsible for the entire cost of damage on the vehicle. On receiving the same, report it to Fast Rent A Car 24/7 service number 8003278

   

  Can I drive the hired vehicle outside UAE?

  Renters are not permitted to take the vehicle outside UAE. However, it is possible to take the vehicle to Oman subject to insurance approval & written authorization from Fast rent a car. Please contact the branch for procedure and charges.

   

  How much I should pay if I cross a Salik / Toll Gate in Dubai?

  All of our vehicles are installed with Salik tags and will be charged AED 5/- per crossing at the Salik Toll gate.

   

  Do I need to pay the Parking Fee?

  Parking fee is to be paid directly by customers at parking meters during their rental period. . A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.

   

  What will happen if I get a traffic fine?

  Traffic Fines will be charged to the customer’s card inclusive of an administration fee of AED 50.

   

  How much is the Airport Parking Charges?

  A one-time surcharge of AED 50 is applicable on all the rentals at our Dubai Airport Branch and AED 20 for Sharjah Airport Branch.

   

  Is it possible to drop the rented car in a different city/ emirate within UAE?

  Yes, it is possible. If it is outside the city limits, Inter-emirate fees will be charged (per trip & depending on emirates booked). This happens if the Emirate where the vehicle is to be picked up is different to the Emirate where it will be returned to.

  
  Inter Emirates Tariff rates range from AED 50 - 200 per trip and will be paid at the branch upon pickup or return of car.
  This rate is excluded from the website total cost.  Please call your respective branch to check the specific rates depending on the Emirates you booked.
  
  Below are the Emirates where we have branches:
  · Dubai
  - Northern Emirates: Sharjah, Fujairah & Ras Al Khaimah
  · Abu Dhabi; Al Ain and Ruwais

   

  Does FAST provide a Roadside Assistance Program?

  Yes, Fast offers roadside-assistance 24 hours a day, 7 days a week including holidays. 
   

2. PAYMENT RELATED

• Prepaid Rentals

  I don’t have a credit card. Can I rent a car from FAST?
  Please note you must possess a credit card to rent a car from us. You can also use a credit card of your friend or family as a guarantee. However that person needs to accompany you at the time of rental.

  
  Credit card is required as a guarantee against payment for the traffic fine/salik/any other traffic violation/damage to the vehicle/all extras other than the rental paid at the time of rental.

  
  Can I use another person’s credit card with their permission?
  Yes, provided the person is present at the time of signing the contract.
   

  How much amount will FAST block on daily rental?
  We will block a Pre-Authorization Amount of AED 1000 on your credit card. This amount will be released automatically after 15 days from closing of contract. Upon off hire of the vehicle, the amount is auto released by banks within 2 weeks of being charged.
   

  How much amount will FAST charge from my credit card on monthly rental?
  We will charge AED 1000 from your credit card as an advance. The deposit sum is refunded back after a month from the date of off hire after the necessary deductions i.e. Traffic Fines, Salik (if applicable)
   

  Why is my 1000 AED Deposit Delayed?
  The 1000 AED is deposited 30 days after the return of the vehicle / end of contract. This is due to delayed traffic fines at the Traffic Department in UAE.
   

  Why is the rate I was charged different to the rate on my reservation or rental record?
  The rate quoted at the time of reservation is an approximate total based on the rental terms indicated by you at the time the vehicle is reserved and often does not include optional services or additional charges for fuel, traffic fine, Salik etc. that occur at the time of rental or return. FRC automatically pays for the fines and charges client on monthly payment.
   

  I booked a car on the website and then cancelled it. When can I expect a refund of my amount?
  Refunds on your purchases are done automatically are done seamlessly after we receive your cancellation request. However depending upon individual’s bank requirement, the amount may take up to a month to reflect in your card statement.
  
   

3. VEHICLE RELATED

• On Hire Vehicles

  What is the Mileage Allowance on my vehicle?
  Unlimited mileage on daily and weekly rental. Customers who have a monthly rental agreement (MRA) and long term agreement with Fast Rent a Car can drive 5000 kms per month (except Land Cruiser and Luxury Cars). Land cruiser and luxury cars customers can be driven 4000 kms per month. Any accrued mileage beyond the limit is charged at AED 50 fills per km.

  I am leasing a vehicle from FAST. How would I get the service done?
  Customer has to notify 500 kms before reaching the service due mark to ensure timely replacement and avoid costs arising from service due.
   

  How can I do the Rental Amendments?
  Extension/Amendment of contract can be done by personally visiting the branch.
   

  What are the Additional Accessories I can expect from FAST?
  Child/Baby Seats or GPS Navigators can be provided for an additional charge.

   

  What should I do in case of a breakdown?
   Fast rent a car offers you 24hr breakdown and roadside assistance. In the event that you may require any assistance, you can call our toll free service number – 8003278.
   

  Does FAST deliver the car to my doorstep?
  Not to put you through inconvenience we can deliver and collect vehicles right at your doorsteps. Please note that in some cases a small charge will be charged depending on distance.
  
   

4. INSURANCE RELATED

• Insurance details

  What other insurance options are available?
    A) Collision Damage Waiver (CDW) & Super Collision Damage Waiver (SCDW)
    B) Personal Accident Insurance (PAI)
  
  What is Collision Damage Waiver?
  CDW: Additional insurance coverage is offered to an individual renting an automobile. Collision Damage Waiver or CDW is optional, with the cost of the waiver depending on a variety of factors including the type of rental car and where the car is being driven. The waiver typically covers damage to a rental car but is unlikely to cover bodily injury caused by an accident.
  
  Renters can purchase collision damage waiver by paying an additional daily fee on top of the rental car fee. The CDW provides a level of protection for the renter that covers damage to the rental car and reduces the excess amount to AED 1250. If the car is damaged then the renter is not responsible for the repairs to FRC as well as for any loss of use fees that may accrue while the rental car is being repaired but still liable to pay AED 1250.
  
  What is Super Collision Damage Waiver SCDW?

  Super CDW: Renters can purchase SCDW only when they have CDW cover with them. Super CDW reduces the customer’s liability to ZERO. Renters will not be paying anything to FRC for damage or repairs.
   

  What is Personal Accident Insurance (PAI)?

  PAI – Is an additional extra that you may avail when you pick up your hire vehicle. PAI is an additional insurance which covers the authorized driver(s) and passengers in the hire vehicle for death, disability and medical expenses.

  PAI provides Accidental Death and Medical Insurance protection to you and your passengers in the event of accidental death or bodily injury for the duration of the rental. Your passengers will also be covered but only while they are in the rented car.
   

  Is it mandatory to purchase PAI?
  No. PAI is optional for clients who choose to purchase it, although it comes as highly recommended for personal safety.

  
  What is Excess Insurance?
  The customer will be responsible for the settlement of the insurance excess or deductible amount which is listed on the vehicle hire agreement. In the event of any damage or loss [including fire and theft] caused to the vehicle, provided it is used, operated or driven in conformity with the vehicle in the agreement.  NOTE: A valid police report is mandatory

  
  I pre-paid for my rental. Why am I being charged an additional amount?
   Additional/optional items such as fuel, optional coverages selected at the time of rental, Salik, surcharge, etc. are not included in the pre-paid amount unless it is specifically noted that certain options are included.

  
  Is it possible to drive my car to Oman?
  A special insurance and permit is required to do so. This can easily be arranged at any of our branches for a small price. If the hirer is travelling to Oman, he needs to collect an Oman Insurance certificate from any Fast Rent A Car branch in UAE. Charges vary based on the vehicles, time and period.

5. CUSTOMER SERVICE

• Contact Details

  For any query related with Reservations     

  Central Reservations Team
  Email address:  reservations@fastuae.com

  Contact Number: 00971-2-8152719

  
  Customer Service & Complaints

  Central Customer Service Team   
  Email: helpdesk@fastuae.com
  Contact Number: 00971-2-8152619